House of gifts
LKR

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Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as flowers, paper serviettes, jewelry or wrapping papers cannot be returned. We also do not accept products that are cutlery, perfumes, coloured stones or boxes and bags.

Additional non-returnable items:

Candles 
Table mats, carpets and rugs
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ruchira@houseofgifts.lk and send your item to: 4A, Bagatalle Road Colombo 03 Colombo 03 Sri Lanka 00300.

Shipping

To return your product, you should mail your product to: 4A, Bagatalle Road Colombo 03 Colombo 03 Sri Lanka 00300.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.